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About Us
Our Story
In a world of fleeting trends, Vintage Vague Jewelry seeks to bridge the timeless charm of classic designs and vintage jewelry with the elegance of the modern era. Our passion stems from a deep appreciation for the enduring allure of vintage aesthetics. By melding these ageless designs with contemporary sensibilities, we offer pieces that are both nostalgic and current. Each piece is not just an accessory, but a harmonious blend of the old and the new, inviting you to wear a story that is as unique as you are.
Our Commitment
Quality and authenticity guide our every step. Our jewelry websites promise lasting elegance and resilience. Beyond the craftsmanship, our dedication extends to you, our valued patrons. At Vintage Vague, we believe in fostering a bond that goes beyond a mere transaction. It's a relationship built on trust, understanding, and a shared love for the timeless. As you adorn our jewelry, know that you wear our commitment, passion, and gratitude.
Shipping Policy
Welcome to Vintage Vague! We're committed to delivering your order as quickly and affordably as possible. Below you'll find detailed information about our shipping policies and procedures.
Shipping Options and Costs:
- Standard Shipping: Available for all U.S. orders with a flat rate of $10. Free on orders over $69.
- Expedited Shipping: Available for U.S. orders at a flat rate of $25.
- International Shipping: We ship to select countries with costs calculated at checkout based on destination and package weight. Please note, international customers are responsible for any customs duties and taxes.
Processing and Shipping Times:
- Orders are processed within 1-2 business days. Standard Shipping in the U.S. typically takes 3-5 business days. Expedited Shipping takes 1-3 business days.
- International shipping times vary by destination but typically take 7-21 business days.
- Please note, during holiday seasons or due to unforeseen circumstances, processing and shipping times may be longer.
Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your package's progress to your doorstep.
Questions?For any questions or concerns about your order's shipping and delivery, please contact us at support@vintagevague.com. Our team is here to ensure your shopping experience is seamless and satisfactory!
return Policy
At Vintage Vague, we strive to ensure every customer is delighted with their purchase. However, we understand that sometimes a return may be necessary. Below is our return policy:
Return Conditions:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original, unworn condition, and include all original packaging.
How to Return:
- Contact our support team at support@vintagevague.com to initiate your return and receive a Return Merchandise Authorization (RMA) number.
- Package your item securely, including any forms provided by our team, and clearly mark your RMA number on the outside of the package.
- Send your return to the address provided by our support team.
Processing Your Return:
- Returns are processed within 7-10 business days of receipt.
- Refunds will be issued to the original method of payment, unless otherwise specified for an exchange or store credit.
- Vintage Vague does not cover return shipping costs
Questions?If you have any questions about our return policy or need assistance with your return, please contact us at support@vintagevague.com. Our team is here to help!
Privacy Policy
1. Introduction
Welcome to Vintage Vague ("we," "us," or "our"). At Vintage Vague, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our website, services, or make a purchase.
2. Information We Collect
a. Personal Information: We may collect personal information that you provide voluntarily when you create an account, place an order, subscribe to our newsletter, or contact us. This may include your name, email address, shipping address, and payment details.
b. Automated Information: When you visit our website, we may automatically collect certain information, such as your IP address, device information, browser type, and browsing behavior, through cookies and similar technologies. For detailed information, please refer to our Cookie Policy.
3. How We Use Your Information
We use your personal information for various purposes, including but not limited to:
a. Processing and fulfilling your orders. b. Communicating with you regarding orders, account information, or inquiries. c. Sending you marketing communications, newsletters, and promotional offers (you can opt out at any time). d. Improving our website, services, and customer experience. e. Detecting and preventing fraud, unauthorized access, and ensuring the security of our services. f. Complying with legal obligations and industry standards.
4. How We Share Your Information
We may share your information with the following categories of third parties:
a. Service Providers: We may disclose your information to trusted third-party service providers who assist us in operating our website, processing payments, and providing customer support. These providers are bound by strict confidentiality agreements.
b. Legal Compliance: We may share your information to comply with legal obligations, respond to legal requests, or protect our rights, privacy, safety, or property.
c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
5. Your Choices
a. Access and Control: You have the right to access, correct, or delete your personal information. You can do this by logging into your account or contacting us directly.
b. Marketing Preferences: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.
c. Cookie Settings: You can manage your cookie preferences by adjusting your browser settings. For more information, please refer to our Cookie Policy.
6. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.
7. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting an updated version on our website.
9. Contact Us
If you have questions or concerns about our Privacy Policy or your personal information, please do not hesitate to contact us at Support@vintagevague.com.
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